At Quen PH, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Quen PH online gaming platform.
Quen PH complies fully with Republic Act No. 10173 — the Data Privacy Act of 2012 — and the regulations issued by the National Privacy Commission (NPC) of the Philippines.
All personal and financial data transmitted through the Quen PH platform is protected using industry-standard TLS encryption. Your information is never transmitted in plain text.
Quen PH does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only where required by law or to deliver our services.
Under Philippine law, you have the right to access, correct, and request deletion of your personal data. Quen PH provides clear processes to exercise all your data subject rights.
Quen PH uses cookies strictly to improve your platform experience and for security purposes. We explain exactly what cookies we use and why — no hidden tracking.
As a regulated gaming operator, Quen PH is required to collect and retain certain player data for anti-money laundering compliance under Philippine law. This is clearly explained in our policy.
This Privacy Policy ("Policy") describes how Quen PH ("Company," "we," "us," or "our") collects, uses, processes, stores, and protects the personal information of individuals ("you," "your," or "Data Subject") who access or use the Quen PH online gaming platform, website, and mobile application (collectively, the "Platform").
Quen PH operates in the Philippines and is subject to the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). We are also subject to applicable anti-money laundering regulations, including the Anti-Money Laundering Act (Republic Act No. 9160, as amended), which impose specific data collection and retention obligations on us as a regulated gaming operator.
By registering on, accessing, or using the Quen PH Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.
For the purposes of the Data Privacy Act of 2012, Quen PH acts as the Personal Information Controller (PIC) with respect to the personal data collected through the Platform. This means that Quen PH determines the purposes and means of processing your personal information.
Where Quen PH engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and cloud infrastructure providers — those parties act as Personal Information Processors (PIPs) and are contractually bound to process your data only in accordance with Quen PH's instructions and this Privacy Policy.
Quen PH has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. Contact details for our DPO are provided in Section 14 of this Policy.
When you create a Quen PH account, we collect the following information:
To comply with Philippine anti-money laundering regulations and to verify your identity, we may collect:
When you make deposits or withdrawals, we collect transaction-related information including:
We collect data related to your gaming activity on the Platform, including:
When you access the Platform, we automatically collect certain technical information:
If you contact our customer support team, we retain records of those communications, including live chat transcripts, email correspondence, and any information you voluntarily provide during support interactions.
Quen PH collects your personal data through the following means:
Quen PH uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your Quen PH account, verifying your identity, and managing your account settings. |
| Service Delivery | Processing deposits and withdrawals, providing access to games, and delivering customer support. |
| Regulatory Compliance | Fulfilling obligations under Philippine anti-money laundering laws, gaming regulations, and tax reporting requirements. |
| Fraud Prevention | Detecting and preventing fraudulent activity, unauthorized account access, and abuse of bonuses or promotions. |
| Responsible Gaming | Monitoring gaming patterns to identify potential problem gambling behavior and administering self-exclusion and limit-setting tools. |
| Platform Improvement | Analyzing usage patterns to improve the Platform's features, performance, and user experience. |
| Communications | Sending transactional notifications, account alerts, and — where you have consented — promotional communications about Quen PH offers. |
| Security | Maintaining the security and integrity of the Platform and protecting against cyber threats. |
Quen PH processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:
Quen PH shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These include:
All third-party service providers are contractually required to process your personal data only in accordance with Quen PH's instructions, to maintain appropriate security measures, and to comply with applicable Philippine data privacy laws.
Quen PH may disclose your personal data to regulatory authorities, law enforcement agencies, and other government bodies where required by law or where we have a good-faith belief that disclosure is necessary to:
Quen PH does not sell, rent, lease, or trade your personal data to any third party for their own marketing or commercial purposes. Your data is yours, and we treat it with the respect it deserves.
Quen PH retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following retention periods:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML regulatory requirement |
| KYC / identity verification documents | Duration of account + 5 years after closure | AML regulatory requirement |
| Financial transaction records | Duration of account + 5 years after closure | AML and tax compliance |
| Gaming activity records | Duration of account + 2 years after closure | Regulatory compliance and dispute resolution |
| Customer support communications | 3 years from date of communication | Legitimate interests (dispute resolution) |
| Technical and device logs | 12 months from collection | Security and fraud prevention |
| Marketing consent records | Until consent is withdrawn + 1 year | Legal obligation (proof of consent) |
Upon expiry of the applicable retention period, Quen PH will securely delete or anonymize your personal data in accordance with our data disposal procedures, unless further retention is required by law.
Quen PH implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
Cookies are small text files placed on your device when you visit the Quen PH Platform. They help us recognize your device, remember your preferences, and improve your overall experience on the Platform.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the Platform to function. Includes session management, security tokens, and login state. Cannot be disabled. | Session / up to 24 hours |
| Functional | Remember your preferences such as language settings and display options to personalize your experience. | Up to 12 months |
| Analytics | Help us understand how players use the Platform so we can improve features and performance. Data is aggregated and anonymized. | Up to 12 months |
| Security | Used to detect and prevent fraudulent activity, bot traffic, and unauthorized access attempts. | Session / up to 30 days |
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling strictly necessary cookies will prevent you from logging in to and using the Quen PH Platform. Disabling functional or analytics cookies may affect your experience but will not prevent basic access to the Platform.
Quen PH does not use third-party advertising cookies or cross-site tracking technologies for behavioral advertising purposes.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by Quen PH:
The Quen PH Platform is strictly intended for individuals who are 21 years of age or older. Quen PH does not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is enforced through our identity verification procedures at registration.
If Quen PH becomes aware that personal data has been collected from an individual under 21 years of age, we will immediately close the associated account, delete the personal data collected, and return any deposits made, in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that your child under 21 has registered on the Quen PH Platform, please contact us immediately at [email protected] so that we can take prompt action.
Quen PH reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform features. When we make material changes to this Policy, we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how Quen PH protects your personal information.
Your continued use of the Quen PH Platform following the effective date of any amendment to this Policy constitutes your acknowledgment of the updated Policy. If you do not agree with the amended Policy, you must cease using the Platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by Quen PH, please contact our Data Protection Officer (DPO):
Quen PH Data Protection Officer
Email: [email protected]
General Support: [email protected]
Live Chat: Available 24/7 via the Platform
Response Time: Within 15 business days for data subject requests
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.
For questions about responsible gaming tools, self-exclusion, or deposit limits, please visit our Responsible Gaming page or contact our support team directly.
Your data is safe with us. Join hundreds of thousands of Filipino players who trust Quen PH for a secure, fair, and exciting online gaming experience. Register today and play with peace of mind.
21+ Real-money gaming is for adults 21 and above only. Please gamble responsibly. PAGCOR regulated.