Gaming should always be fun — never stressful. At Quen PH, we take responsible gaming seriously. We provide every Filipino player with the tools, information, and support needed to stay in control and enjoy the platform safely.
Quen PH is more than just an online gaming platform — we're a community of Filipino players who love the thrill of the game. But we also know that for some players, gaming can become a problem. That's why responsible gaming isn't just a checkbox for us. It's a core part of how we operate every single day.
We work closely with PAGCOR guidelines and industry best practices to ensure that every player on our platform has access to the tools and information they need to make informed decisions about their gaming activity. Whether you're playing Teen Patti Joker, Super Keno, or placing a sports bet on the PBA, we want your experience to stay enjoyable and within your means.
Strict 21+ Policy
Age verification at registration and ongoing monitoring.
Player-Controlled Limits
Set your own deposit, loss, and session time limits.
Self-Exclusion Tools
Take a break or permanently close your account anytime.
Behavior Monitoring
Our team watches for signs of problem gambling patterns.
24/7 Support
Our support team is always ready to help Filipino players.
PAGCOR Compliance
Fully aligned with Philippine gaming regulations.
Every Quen PH account comes with built-in responsible gaming tools — no extra setup needed. Here's what's available to you.
Set a daily, weekly, or monthly cap on how much you can deposit into your Quen PH account. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly, but increases take 24 hours to take effect — giving you time to reconsider.
Define the maximum amount you're comfortable losing over a set period. When your loss limit is hit, Quen PH will automatically pause your gaming session for that period. This tool helps you stay within your personal budget and avoid chasing losses — one of the most common signs of problem gambling.
Set a maximum session duration so the platform reminds you when you've been playing for too long. Whether it's 30 minutes or 2 hours, Quen PH will send you a notification and, if you choose, automatically log you out when your session limit is reached.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time, your account is temporarily suspended — you won't be able to log in, deposit, or place bets. This is a great option if you feel your gaming is getting a bit too frequent.
If you feel you need a longer break or want to stop gaming altogether, Quen PH offers a self-exclusion option. You can self-exclude for 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully locked and cannot be reopened until the exclusion period ends — or never, if you choose permanent exclusion.
View your full gaming history, including total bets placed, wins, losses, and time spent on the platform. Quen PH also offers periodic reality check pop-ups during gameplay that show you how long you've been playing and your net result for the session — keeping you grounded and informed.
Setting up your player protection tools on Quen PH takes less than two minutes. Here's how.
Visit the Quen PH platform and log in using your registered mobile number and password. New to Quen PH? Create your account first — it only takes a few minutes.
Navigate to your profile icon in the top right corner and select "Account Settings." From there, click on the "Responsible Gaming" tab in the menu.
Select the tools you want to activate — deposit limits, loss limits, session time limits, cool-off periods, or self-exclusion. Enter your preferred values and confirm.
Your settings take effect immediately for restrictions. Limit increases require a 24-hour cooling period. You'll receive a confirmation via SMS or email to your registered details.
Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, which is why it's important to recognize the early warning signs. If you or someone you know in Manila, Cebu, Davao, or anywhere in the Philippines is experiencing any of the following, it may be time to seek help.
Answer honestly. If you find yourself checking more than two or three of these boxes, we strongly encourage you to use our self-exclusion tools or reach out to our support team.
I have gambled with money I needed for essential expenses like rent, food, or bills.
I have tried to stop or cut back on gambling but found it difficult to do so.
I feel a strong urge to gamble when I am stressed, bored, or feeling down.
I have hidden my gambling activity from people close to me.
I have spent more time or money gambling than I originally intended.
Gambling has caused problems in my relationships, work, or finances.
Under Philippine law and PAGCOR regulations, online casino-style gaming is strictly restricted to individuals who are 21 years of age or older. Quen PH enforces this requirement rigorously. Every new player must verify their age during the registration process by providing a valid government-issued ID — such as a Philippine passport, SSS ID, PhilHealth ID, UMID, or driver's license.
We reserve the right to request additional age verification documents at any time. Any account found to belong to a person under 21 years of age will be immediately suspended, all funds will be returned, and the matter may be reported to the relevant authorities. We do not make exceptions to this policy — ever.
ID Verification
Required at registration for all new players
Ongoing Checks
Age re-verification may be requested anytime
Zero Tolerance
Underage accounts are immediately closed
Self-exclusion is one of the most powerful tools available to players who feel their gaming is becoming a problem. At Quen PH, we make it easy to activate — and we take it seriously.
A medium-term break. Your account is fully locked for 6 months. Ideal if you want to take a meaningful pause and reassess your gaming habits.
A full year away from the platform. Gives you substantial time to focus on other priorities — family, work, health — without the temptation of gaming.
A long-term exclusion for players who need extended time away. Your account remains locked for the full 3-year period with no exceptions.
A permanent, irreversible closure of your Quen PH account. This option cannot be undone. Choose this if you have decided to stop gaming permanently.
If you or someone you know needs help with problem gambling, these resources are available in the Philippines. Reaching out is always the right move.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR provides guidelines, player protection frameworks, and resources for those affected by problem gambling.
Contact PAGCOR directly through their official government channels for responsible gaming inquiries and complaints about licensed operators.
The NCMH in Mandaluyong City provides mental health services including counseling for behavioral addictions such as problem gambling. Their services are available to all Filipinos, with facilities accessible from Metro Manila and surrounding areas.
NCMH Crisis Hotline: 1553 (available 24/7 for mental health crises)
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held regularly in Metro Manila, Cebu, and other major Philippine cities.
Search for local GA meetings in your area — groups meet in Manila, Quezon City, Makati, Cebu City, and Davao.
Our dedicated responsible gaming support team is available 24/7 to help you activate player protection tools, discuss your concerns confidentially, or process a self-exclusion request immediately. We treat all responsible gaming inquiries with the utmost sensitivity and discretion.
Email: [email protected] | Live Chat: Available on the platform 24/7
Responsible gaming is about making smart choices before you start playing — not just when things go wrong. Here are some practical tips that every Quen PH player should keep in mind, whether you're playing Fortune Ox, Ocean Lord, or betting on your favorite PBA team.
Think of gaming as entertainment — like going to the movies or eating out. Set a budget for it, enjoy it within that budget, and don't let it spill over into money meant for your family, bills, or savings. That's the Quen PH way of playing.
Decide how much you can afford to lose before you start. Treat it as the cost of entertainment — not an investment.
Decide how long you'll play before you start. Use our session time limit tool to enforce it automatically.
If you've hit your loss limit, stop. Chasing losses almost always leads to bigger losses. Walk away and come back another day.
Avoid gaming when you're stressed, upset, or under the influence. Emotional decisions lead to poor gaming choices.
Never use money from your GCash or B DO, BPI, or Metrobank accounts that's meant for rent, food, or bills.
Gaming should never come before your family, relationships, or responsibilities. Keep it in its proper place.
Join hundreds of thousands of Filipino players who enjoy Quen PH the right way — within their means, within their limits, and always in control. Register today and set up your responsible gaming tools from day one.
21+ Real-money gaming is for adults 21 and above only. Please gamble responsibly. PAGCOR regulated.